Pengaruh Disiplin Kerja, Dan Motivasi Kerja Terhadap Kualitas Pelayanan Pajak Kendaraan Bermotor Disamsat Karawang

Authors

  • Enzelia Umu Rahmawati Universitas Buana Perjuangan Karawang
  • Sungkono Universitas Buana Perjuangan Karawang

Keywords:

Work Discipline, Work Motivation, Service Quality, Motor Vehicle Tax, Samsat Karawang

Abstract

This research aims to analyze the influence of work discipline and work motivation on the quality of motor vehicle tax services at Samsat Karawang. Samsat Karawang is an institution that has an important role in the administration and collection of motor vehicle taxes, but often faces challenges in maintaining the quality of its services. This research uses quantitative methods by collecting data through questionnaires distributed to motor vehicle owners who pay taxes at Samsat Karawang. The results of the analysis show that both work discipline and work motivation have a significant positive influence on service quality. High work discipline, which includes compliance with rules, consistency and professionalism, has an impact on increasing service efficiency and effectiveness. Work motivation, both intrinsic and extrinsic, increases officers' involvement in their work, which in turn increases public satisfaction with the services provided. Therefore, to improve service quality, it is important for Karawang Samsat to focus on increasing officer discipline and work motivation through training, reward systems, and improving administrative processes. By implementing these strategies, it is hoped that the quality of service at Karawang Samsat can be better, increase public satisfaction and loyalty, and strengthen the image of public services at the local level.

References

Adiningsih, W. I. (2021). Gambar 6 Management In Organization Sumber:Ricky W Griffin, 2021.

Manajemen, P. S., & Gresik, U. M. (2022). Jurnal maneksi vol 11, no. 2, desember 2022. 11(2), 498–504.

Pranitasari, D., & Khotimah, K. (2021). Analisis Disiplin Kerja Karyawan. 18(01), 22–38.

Rahayu, K. W. (2021). Pengaruh motivasi kerja terhadap kinerja pegawai pada sekretariat daerah kabupaten kutai timur.

RAHMAWATI, R. (2023). Kerja, Motivasi Kualitas, Terhadap Petugas, Pelayanan.

Triant, O. (2015). PENGARUH DISIPLIN KERJA DAN MOTIVASI KERJA TERHADAP KUALITAS PELAYANAN PADA PUSAT PEMBERDAYAAN PEMUDA DAN OLAHRAGA NASIONAL (PP-PON) KEMENTERIAN PEMUDA DAN OLAHRAGA TAHUN 2015. Oni Triant.

Downloads

Published

2024-07-05

How to Cite

Enzelia Umu Rahmawati, & Sungkono. (2024). Pengaruh Disiplin Kerja, Dan Motivasi Kerja Terhadap Kualitas Pelayanan Pajak Kendaraan Bermotor Disamsat Karawang. Jurnal Ekonomi Dan Bisnis Digital , 2(1), 114–120. Retrieved from https://jurnal.ittc.web.id/index.php/jebd/article/view/1233

Most read articles by the same author(s)