Pemecah Masalah Dan Pengambilan Keputusan Pada J&E Express Tanasira

Authors

  • Chintya Ones Charli Fakultas Ekonomi dan Bisnis UPI YPTK Padang
  • Tiara Fakultas Ekonomi dan Bisnis UPI YPTK Padang
  • Rani Sarmila Putri Fakultas Ekonomi dan Bisnis UPI YPTK Padang
  • Wilya Saric Fakultas Ekonomi dan Bisnis UPI YPTK Padang

Keywords:

Service quality, customer satisfaction

Abstract

Currently, the development of the delivery service industry is progressing quite rapidly. The era of globalization requires

humans to have high mobility. Since the start of the free market in Indonesia, the flow of trade in goods or services has

become unlimited. The need for goods delivery services is increasing to meet people's needs. The existence of goods delivery

service providers has a strategic role in improving the performance of the flow of goods to and from a region. The main role

of goods delivery service providers is as a means of transporting goods, both over short distances (inside the city) and long

distances (outside the city). The quality of goods delivery services provided is closely related to customer satisfaction. The

better the quality of the goods delivery service, the higher the satisfaction felt by customers, so that it gives encouragement to

customers to establish strong ties with the company. One of the challenges facing competition between goods delivery

service providers is getting tighter due to the emergence of Ecommerce along with the addition of new goods delivery service

providers. So in facing business competition, companies must be more competitive and provide the best services, to achieve

customer satisfaction which is an important factor for creating loyalty.

References

, Rahmah, N. F., & Utami, F. N. (2022). The Influence of Service Quality on Consumersatisfaction Delivery Services at JNT Express in Garut. Budapest International Research andCritics InstituteJournal (BIRCI Journal), 5(3).

, Kurniawan, F. (2020). PENGARUH KELELAHAN KERJA DAN BEBAN KERJA TERHADAP TURNOVER INTENTION KARYAWAN PADA KANTOR JNE EXPRESS CABANG NASKAH KM 7 PALEMBANG (Doctoral dissertation, 021008 Universitas Tridinanti Palembang).

, Yuriatun, Y., & Nugroho, M. A. S. (2023). PENGARUH MOTIVASI KERJA, KOMUNIKASI, STRES KERJA, DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA: Studi Kasus Pada Karyawan PT Karya Niaga Abadi (JnT Express) Cabang Bantul Yogyakarta. Jurnal Riset Akuntansi dan Bisnis Indonesia, 3(4), 1304-1327.

, SETYAWAN, B. (2022). PENGENDALIAN KUALITAS LAYANAN JNE EXPRESS CABANG BENOWO (Doctoral dissertation, UNIVERSITAS PGRI ADI BUANA SURABAYA).

, Maulida, I. N. (2023). Pengaruh Kualitas Layanan, Ketepatan Waktu Pengiriman, dan Ongkos Kirim terhadap Keputusan Penggunaan Jasa Layanan Logistic JNE Express (Studi pada Mahasiswa Fakultas Ekonomi IAIN Kudus) (Doctoral dissertation, IAIN KUDUS).

, HASYIM, M. (2021). PENGARUH KOMUNIKASI, MOTIVASI DAN KOMITMEN KARYAWAN TERHADAP KINERJA KARYAWAN PT. JNE EXPRESS CABANG VETERAN PALEMBANG (Doctoral dissertation, 021008 UNIVERSITAS TRIDINANTI PALEMBANG).

, Wardhani, C. A., Sugianto, A., & Hermana, B. (2020). Pengaruh kualitas layanan logistik, kepuasan pelanggan, dan citra merek terhadap loyalitas pelanggan jasa logistik menggunakan structural equation model. Jurnal Ilmiah Teknik Industri, 8(1).

, Rusmita, F. N. (2020). Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan pada PT. JNE Express Kabupaten Lamongan. MELATI, 34(1), 106-106

Downloads

Published

2024-07-09

How to Cite

Chintya Ones Charli, Tiara, Rani Sarmila Putri, & Wilya Saric. (2024). Pemecah Masalah Dan Pengambilan Keputusan Pada J&E Express Tanasira. Jurnal Ekonomi Dan Bisnis Digital , 2(1), 127–130. Retrieved from https://jurnal.ittc.web.id/index.php/jebd/article/view/1253