Peran Customer Service Terhadap Kepuasan Pelanggan Di Rumah Sakit X

Authors

  • Bagoes Kristianto Fakultas Psikologi, Universitas Bhayangkara Jakarta Raya
  • Dimas Shakti Pradana Fakultas Psikologi, Universitas Bhayangkara Jakarta Raya
  • Eka Yeni Aryani Fakultas Psikologi, Universitas Bhayangkara Jakarta Raya
  • Stefani Pandiangan Fakultas Psikologi, Universitas Bhayangkara Jakarta Raya

Keywords:

Customer Service, Hospital

Abstract

Implementation of Customer Service in Hospital X is important in healthcare in Indonesia. Hospitals must provide quality, non-discriminatory and fair services through innovation and information technology. Thus, the purpose of this journal article is to find out how the role of Customer Service in serving Customers in hospitals that generates customer satisfaction with the services provided. This scientific work uses a qualitative research method which is an approach to generating data collected through observations, interviews, documentation and census data. This research method uses the understanding of social phenomena through the study of literature, the collection of information from laws, textbooks, newspapers and scientific journals. Thus, the results of this study show how the role of Customer Service in customer satisfaction in Hospital X.

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Published

2024-06-15

How to Cite

Kristianto, B., Pradana, D. S., Aryani, E. Y., & Pandiangan, S. (2024). Peran Customer Service Terhadap Kepuasan Pelanggan Di Rumah Sakit X. Jurnal Sains Farmasi Dan Kesehatan, 2(1), 27–31. Retrieved from https://jurnal.ittc.web.id/index.php/jfkes/article/view/1053